| | | Technical Support Specialist
Ad Number: 7
| | | | | | | | | | Description: | Masstech Group Inc. is growing! We are looking for experienced and enthusiastic individuals to join our Technical Support Team. As a member of the Technical Support Team, you will handle a high volume of both technical and customer service calls, gathering information to solve their problems quickly. Afternoon shifts, travel and on call duties are expected.
Requirements Technical Support Manager:
-Education: college or technologist diploma
-5 years of work experience in similar position(s) preferred
- Leadership/Management experience
- Broadcast Experience preferred
- Self-motivated and enthusiastic
- Highly capable with Windows operating systems Unix trouble-shooting, and customer communications
-Experience with automation systems, video servers and networking infrastructure helpful
Responsibilities:
-Customer phone / email inquiry resolution
-Customer issue tracking and reporting
-Electronics and software system troubleshooting
Software Installation:
-Load software, drivers, and configuration onto customer systems
Finished Goods System Testing:
-Quality assurance of product prior to shipment
- Internal Masstech system support
Please direct enquires to carolyn.kinzie@masstecghroup.com
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| | | | | | |  | | Company: | Masstech Group | | Posted On: | 12/1/2004 | | Ad Expires: | 12/31/2004 | | Permanent: | Yes | | Type of Business: | Manufacturer of Hardware and Software solutions |
| | Contact Information: | |
| Location: | Richmond HIll , Ontario, Canada | | Region: | Ontario - GTA | | Phone: | -- |
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